The Wandsworth Safer and Accessible Home Team (WSAAHT) was set up in 2012 to provide operational support to the Wandsworth Housing Adaptation and Repairs Forum (WHARF).  Funding to employ staff was recently received from the Wandsworth Clinical Commission Group and the Wandsworth Borough Council Public Health team.  The Wandsworth Safer an Accessible Homes Team changed its name to the South West London Home Improvement Agency CIC Ltd in 2015.  Sussex Home Improvement Agency is a trading name of the SWLHIA.


All personal details are held securely within a database and will not be passed on to service providers or third parties without consent.   Referrals into Sussex HIA are all voluntary and the client has the right to refuse being referred or can stop the process at any point.  After a new referral is received Sussex HIA will write to each new client within a few weeks explaining how the service can help and what can be expected from Sussex HIA.  Once you have received assistance from Sussex HIA you will remain on the database and are free to contact us again at any future time.  All residents are invite to become members of the organisation so that you can benefit from future services and advice.  Members are invited by Sussex HIA to learn about new services, events and initiatives.


As a community interest company we look to support residents remain independent through the work of our Members.


Quite simply ‘creating healthy homes for independent living’


Our Members come first.  All residents can become a Member.  Staff, the organisation and partners will

Treat people with respect, promoting independence and choice.

We value our staff who are key to delivering excellent services.

We promote the roles of our Member which will encourage service improvement and help the vision succeed.

Data Protection

To help Sussex Home Improvement Agency deliver its services effectively, we collect, process and store personal information about our residents, referrers and other third parties.  We treat any information provided by you in the strictest of confidence.  Sussex HIA is a data controller under the Data Protection Act 1998 and all information supplied is kept in accordance with this Act.

Before residents benefit from our services a document will have been sent that explains how Sussex HIA holds your information, to get permission and how you can request it.

We use personal information to help us assess applications for our services and those services we may refer on to.  The personal information may include age, gender, race, disabilities, long term conditions, property addresses and conditions and views.  The information tells us where to direct our services and ensures that everyone using our services is properly catered for.  Your information may be shared and where so it is shared in a secure form.  Only that information that is necessary for the third party service will be shared.

Where the personal data of third parties is provided by you, we assume that you have obtained the required authority to supply this information to us unless you tell us otherwise. We will not transfer or otherwise disclose to third parties your personal data or personal data of others you have provided to us except where permitted to do so for the purpose of exercising our functions or where permitted or required by law to assist other bodies to exercise their statutory functions.

For further details on how your information is used, kept secure and your access rights please see our privacy policy.

To find out more please contact the Data Controller.